Terms

Returns Policy

Our policy lasts 30 days from the date of dispatch. If 30 days have gone by since your book is dispatched, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your book must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your application for a refund.

If your application is approved, then your refund will be processed, and a credit will  be applied to your Paypal Account, within 30 days. 

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account or contact Paypal to determine their processing time for refunds appearing in your account, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the form on our “contact us” page or email slhcookbook@gmail.com

Privacy Policy:

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect
This notice applies to all information collected or submitted on the slhcookbook.com & Spirthill Business Development Ltd websites. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
E-mail address
Phone number

Payments are made off-site on the PayPal website and not your checkout – all payment processes are protected by their online security system and SSL certificates.
How We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How to Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by emailing slhcookbook@gmail.com  To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

How to Contact Us
Should you have other questions or concerns about these privacy policies, please send us an e-mail at slhcookbook@gmail.com