Get in Touch With Us
Got a question about something you've read on slhcookbook.com, spotted an error, or want to flag a change in an operator's terms? Here's how to reach our editorial team and what you can expect once you do.
How to Reach the Team
Email is the best way to contact us. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies. We aim to respond within two working days, though it can take a little longer during busy periods.
If you can, tell us upfront what your message is about. A quick note like "correction", "review feedback" or "general question" in the subject line helps us route it to the right person faster.
What We Can Help With
- Content questions — If anything in our reviews of Australian online casinos, pokies coverage, bonus breakdowns or payment method guides is unclear, ask us directly.
- Corrections — Offshore casino sites change their licensing details, bonus terms, wagering requirements and payment options fairly often. If something looks out of date on one of our pages, including licence numbers, editorial ratings or offer terms, let us know so we can look into it.
- Feedback and suggestions — If there's a topic you'd like covered in more depth, such as mobile casino compatibility, PayID availability, or withdrawal processing times, we're happy to hear it.
- Partnership enquiries — If you represent a casino operator or an industry organisation and want to discuss working with us, please introduce yourself and explain what you have in mind. Being featured or contacted does not influence how we rank or review a site.
- Responsible gambling concerns — If you or someone close to you needs support around gambling, mention this in your message. We can point you towards independent Australian services that offer confidential help, including self-exclusion and problem gambling support lines.
What to Include in Your Message
To help us respond properly the first time, it's worth including:
- The page or section of the site your query relates to
- Any relevant details, such as a casino operator name or offer you're asking about
- What outcome you're hoping for, whether that's a correction, an answer, or general feedback
We won't ask for account passwords, deposit details or identity documents through this contact page — we don't manage player accounts or process payments for any of the operators we review. If you have an issue with a specific deposit, withdrawal or bonus at a casino, that needs to go directly to that operator's own support team.
A Note on What This Site Does and Doesn't Do
Real AU Online Casinos reviews and compares offshore online casinos available to Australian players, covering areas like licensing, online pokies, live dealer games, payment methods including PayID, and withdrawal times. We don't operate a casino ourselves, and we can't process deposits, withdrawals or bonus claims. Our editorial ratings reflect independent research, not paid placement — commercial relationships with operators do not decide where a site lands in our rankings.
If you're weighing up your options and want a starting point, our Best Non GamStop Casinos 2026 guide is a good place to see how offshore operators are assessed against each other.
Before You Reach Out
A quick reminder for anyone new to the site: online gambling with offshore operators carries its own risks and rules. Players should be 18 or over, should check an operator's licensing and terms before signing up, and should only gamble with money they can afford to lose. If you're contacting us with a general question about how any of this works, we're glad to point you in the right direction.
We appreciate you taking the time to get in touch, and we do read every message that comes through.